The call statistics view focuses on connections from participating nodes, such as conference systems, video clients, and telephony. These calls can either be ‘point-to-point’, e.g., when two conference systems connect directly without using a video meeting bridge, or multiparty meetings where connected nodes join in a virtual meeting room. The view displays data such as unique calls, concurrent connected participants, and simultaneous ongoing meetings.
| Page actions | |
|---|---|
| 1. Page refresh (
) allows you to manually refresh the dashboard 2. Access relevant documentation ( ) |
| Filters and export | |
|---|---|
 | Choose the start date and time for your data. |
 | Choose the end date and time for your data. |
| Reload the data to apply any changed filters. | |
| Choose to filter the data for a specific server/cluster. | |
| By checking this box, you enable Debug mode. In this mode, your results will be shown as calls and participants, allowing you to check technical details on specific calls. | |
| 1. Tenant: Choice to show data for one specific Tenant. 2. Meeting room: A search box to find specific meeting room(s). 3. Protocol: Choice to show only a specific protocol. 4: Participants: Choice to show only a specific participant. 5. Organization unit: Choice to display meeting rooms based on their organizational unit affiliation. 6. Debug info: By checking this box, you enable Debug mode. In this mode, your results will be shown as calls and participants, allowing you to check data on specific calls. 7. Gateway calls only: Choose only to show Gateway calls. Set your choices by clicking | |
| Generate data based on your choices. |
Results
When it is time to show your search data, the results will be shown below. Of course, all results will be based on your chosen filters.
Overview
| Call statistics results | |
|---|---|
 | Shows the total amount of hours in video meetings. |
 | Shows the total number of hours spent in video meetings by guest users. |
 | Shows the total number of participants in video meetings. A participant may be the same individual who has participated in a series of different meetings within the time span. |
 | Shows the total number of unique calls in video meetings who areuniquely identifiable participants. |
| Exports and downloads the results as a excel file. | |
| Exports and downloads the results debug data as an Excel file. | |
 | Shows the total number of concurrent users connected to video meetings at any given time over the past 24 hours. Shows the debug data for the diagram. Downloads the diagram as a picture. Expands the diagram to fill the browser window. Toggles if Legends should be displayed. |
 | Shows the total number of simultaneous calls at any given time over the past 24 hours. Shows the debug data for the diagram. Downloads the diagram as a picture. Expands the diagram to fill the browser window. Toggles if Legends should be displayed. |
 | Shows the total hours of video calls per day. Shows the debug data for the diagram. Downloads the diagram as a picture. Expands the diagram to fill the browser window. Toggles if Legends should be displayed. |
Meeting rooms
- Meeting room – The name of the meeting room.
- Hours – Shows the total number of hours spent in that room.
- Guest hours – Shows the total number of hours spent in that room by guests.
- Participants – Shows the total number of participants.
- Calls – Shows the total number of calls.
| Option | Description |
|---|---|
| Applies this meeting room name as a filter. | |
| Takes you to the configuration page of that meeting room, is grayed out if no longer available. | |
| Opens the debug statistics for that meeting. |
Participants
- Participants – Shows the name or address of the participant.
- Hours – Shows the total number of time in calls.
- Calls – Shows the total number of calls.
| Option | Description |
|---|---|
| Applies this participant name as a filter. | |
| Takes you to the configuration page of that participant, is grayed out if not available. | |
| Opens the debug statistics for that participant. |
Group
- Group – Shows the name of the group.
- Hours – Shows the total amount of time in calls within the group.
- Calls – Shows the total amount of calls within the group.
| Option | Description |
|---|---|
| Applies this group name as a filter. |
Debug
The debug option is available in different places on this page. Its function is to provide you with more technical details about the calls, such as details about the meeting, log files, and more. If you choose to filter with debug mode enabled from the start, the results are shown as seen below. You can also reach debug mode from other places even if you haven’t enabled it from the start.
Calls
| Debug calls results | |
|---|---|
 | Shows the total number of calls. |
 | Shows the total number of participants. |
| Exports and downloads the results debug data as an Excel file. |
- Title – Shows a description of the call.
- Group – Shows if the call is related to a group and if so which.
- Start – Date and time of the call started.
- Stop – Date and time of when the call ended.
- Participants – The total number of participants in the call.
- Length – The total length of the call.
| Option | Description |
|---|---|
| Opens the debug data for that meeting. The same as the call report, but stays within Insight. | |
| Takes you to the call report of that meeting. |
Participants
- Opposing party – The call destination.
- Local party – The call source.
- Calls – Shows call-information.
- Group – Shows what group the participant is associated with, if any.
- Start – The start date and time of the call.
- Stop – The end date and time of the call.
| Option | Description |
|---|---|
| Opens the debug data for that call. The same as the call report, but stays within Insight. | |
| Takes you to the call report of that call. |