Troubleshooting

Mividas Installer includes built-in tools to test configurations directly within your environment to simplify troubleshooting for configurations and installations.

Network Tools

Access these tools by selecting Network Tools in the top navigation.

LDAP test

The LDAP test tool lets you quickly troubleshoot your LDAP connection by performing lookups. Enter the necessary fields and click Test LDAP query to view the results of your request.

Network test

These tools enable you to test connections to various IP/TCP ports from the Mividas Installer server, helping you check firewall settings and network routes.

Click Test network connection to run the test.

SSL Check

The SSL Check tool allows you to verify SSL connections for a fully qualified domain name (FQDN).

Click Test network connection to run the test.

Logs

The Logs page allows you to view and/or download logs from different components. You can find the page by clicking Logs in the top menu. What logs are shown depends on what components are installed on the Installer.

Click the checkmark next to the components from which you want to extract logs. After you have chosen your logs and options, click  Display logs to view the logs on the page(they will be displayed under the buttons) or click Download to download the logs. [ID]-[name]_

Mividas Core + Rooms

The Log-names are based on [ID]-[service_name]_[log].

• [ID] – The ID of the service stack – generated using product id and initial hostname.
• [name] – Generated based on the FQDN.
• [log] – The name of the log. E.g. cdr, celery-sync or smtp-server.

Logs	Description
[ID]-[name]_cdr	Web service for CDR-events
[ID]-[name]_celery	Generic background task runner
[ID]-[name]_celery-beat	Scheduler for repeating background tasks
[ID]-[name]_celery_cdr	Background task runner for CDR-events
[ID]-[name]_celery_epm	Background task runner for Room endpoint events
[ID]-[name]_celery_slow	Background task runner for slow tasks
[ID]-[name]_celery_sync	Background task runner for sync-related tasks
[ID]-[name]_db	PostgreSQL database server
[ID]-[name]_dbpool	PostgreSQL database connection pooler
[ID]-[name]_epm_host	Web service for Rooms endpoint actions
[ID]-[name]_policy	Web service for Pexip Infinity external policy requests
[ID]-[name]_proxyserver	Service to setup Proxy Client tunnels
[ID]-[name]_rabbitmq	RabbitMQ Background task message broker
[ID]-[name]_redis	Redis cache/distributed lock
[ID]-[name]_smtp_server	Incoming SMTP service
[ID]-[name]_static	nginx uploaded media file serving
[ID]-[name]_upgrade	Version/database upgrade service
[ID]-[name]_web	Web service for all other requests + UI

Mividas Meeting Portal

Logs	Description
[ID]-[name]_celery-beat	Scheduler for repeating background tasks
[ID]-[name]_web	Web service for all other requests + UI
[ID]-[name]_redis	Redis cache/distributed lock and message broker
[ID]-[name]_dbpool	PostgreSQL database connection pooler
[ID]-[name]_db	PostgreSQL database server
[ID]-[name]_upgrade	Version/database upgrade service
[ID]-[name]_static	nginx uploaded media file serving
[ID]-[name]_celery	Generic background task runner

Mividas Outlook Addin

Logs	Description
[ID]-[name]_static	Web service for Outlook adding interface/metadata

Mividas Identify

Logs	Description
[ID]-[name]_upgrade	Version/database upgrade service
[ID]-[name]_static	nginx uploaded media file serving
[ID]-[name]_db	PostgreSQL database server
[ID]-[name]_redis	Redis cache/distributed lock and message broker
[ID]-[name]_web	Web service for all other requests + UI
[ID]-[name]_dbpool	PostgreSQL database connection pooler

Mividas LDAPAdmin

Logs	Description
[ID]-[name]_db	PostgreSQL database server
[ID]-[name]_openldap	OpenLDAP LDAP server
[ID]-[name]_redis	Redis cache/distributed lock and message broker
[ID]-[name]_static	nginx uploaded media file serving
[ID]-[name]_web	Web service for all other requests + UI

Installer

Logs	Description
mividas-installer_traefik	Traefik HTTP(S) Load balancer for all incoming requests
mividas-installer_web	Web service for all other requests + UI
mividas-installer_dbpool	PostgreSQL database connection pooler
mividas-insaller_docker-proxy	Docker API proxy
mividas-installer_logreader	Service to read syslog log files
mividas-installer_redis	Redis cache/distributed lock and message broker
mividas-installer_db	PostgreSQL database server

Load balancer

Logs	Description
mividas-vendor-traefik_docker-proxy	Docker API proxy
mividas-vendor-traefik_traefik	Traefik HTTP(S) Load balancer for incoming Installer requests
mividas-vendor-traefik_noservice	Fallback error message service for incoming requests without match

Host log files

Logs	Description
/var/log/syslog	Collects log messages from various software components, including the kernel, services, and applications.
/var/log/syslog.1	This is the most recent rotated log file, created during log rotation. Log rotation happens to manage file size and prevent storage issues. When rotation occurs, syslog is renamed to syslog.1, and a new syslog file is created to continue logging.

Options

Logs	Description
Since	Date and time from when you want the logs to start.
Until	Date and time from when you want the logs to stop.
Maximum entries per service	The number of entries, per service, that will be extracted.
Search text	Searches for and only display rows including the searched text.
Prepend timestamp	Enables every log row to start with date and time.
Include service name	Include name of service on each line
Include service status	Includes a summarized service status in the logs.